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Air services customers now have a place to file complaints

Santo Domingo.- Dominican Republic’s Civil Aviation Board (JAC) and the consumer protection agency (ProConsumidor) on Tuesday agreed to expedite claims jointly to help customers of air transport services, using service modules that will operate in Las Americas and Cibao international airports.

“This agreement aims to integrate the functions of both institutions to achieve optimization of air transport services, so that users are aware of their rights and obligations, while those aircraft operators perform their services efficiently,” the agencies said in a statement.

ProConsumer director Anina Del Castillo and Civil Aviation Board president Roger Jover acknowledged the need to create a culture of responsibility among all stakeholders of the commercial aviation industry and civil aviation in general.

Del Castillo stressed the importance of promoting a platform for complaints from air services users, to resolve disputes directly between the parties, on disagreements, differences or lack of understandings. “Passengers have rights and duties, whereas the airlines offering a service are bearers of responsibilities to users.”

Source: DT

July 28, 2016

Category: DR News |

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Last updated March 23, 2017 at 1:16 AM
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