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Lawyer calls telephone clause abusive

Lawyer Namphi Rodriguez urged the Dominican Telecom Institute (Indotel) and Proconsumidor to take actions to eliminate the abusive clauses in the contracts of the nation’s telephone companies that affect rights of citizens and customers.

As reported in Diario Libre, the lawyer said that it is unacceptable that there are clauses in the contracts such as one that subjects clients to an 18-month service minimum or to be liable for penalties for early cancellation of the contract. This clause affects clients who are not satisfied with the service but cannot afford to pay the penalties to change phone companies.

Rodriguez said that this is an abusive clause. He also was critical of the automatic renewal of contracts without the consent of the customer.

Rodriguez said that on 22 November 2013, the Superior Administrative Court (TSA) ruled in favor of a request made by the Foundation Press and Law against Indotel and the telecom companies and ordered the regulator to review the abusive contractual clauses. “But despite that ruling, Indotel has done nothing and the abusive clauses continue to be written into the contracts of the telecom providers,” he criticized.

He spoke during a panel organized by the Friedrich Ebert Foundation on “Regulation and the Media.”

Source: DR1, Elcaribe

July 16, 2015

Category: DR News |

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Last updated October 22, 2016 at 2:00 PM
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