Electricity Superintendence refunds more than RD$14.0 million to customers
Santo Domingo.- The Electricity Superintendence (SIE) refunded more than RD$14.0 million to customers who filed claims to its Consumer Protection Dept. (PROTECOM) in December, according to a report which cites the distributor Edesur as the company which most owes users, or RD$9.4 million.
In a statement the SIE also notes that the distributor Edeeste must refund RD$3.0 million, whereas Edenorte owes nearly RD$2.0 million.
From August 2004 to December 2012 PROTECOM has reimbursed users RD$1.3 billion, which according to the SIE, shows its commitment to enforcing the Consumer Protection provisions.
Electricity superintendent Eduardo Quincoces said Law 125-01 requires that distributors refund the money on overbilling of customers who file complaints of the higher than normal consumption, meters, fee changes, irregular cuts and other claims.
He asked that customers who feel affected visit the SIE offices to take advantage of the legal instrument.
Category: DR News |